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Frequently Asked Questions

At Posh Medical, we know you may have questions before starting your beauty or wellness journey. Our FAQ section provides clear, simple answers to help you feel confident, informed, and ready for your treatment.

Location and Hours

  • Where is Posh Medical located?

    We’re conveniently located at 250 Crummer Lane, Reno, NV 89502. Our facility features spacious, abundant parking right on-site, making your visit stress-free from the moment you arrive. Whether you’re coming from downtown Reno or the surrounding areas, you’ll find us easily accessible with plenty of convenient parking available.

  • What are your hours of operation?

    We’re here to serve you Monday through Saturday:

    • Monday – Friday: 9:00 AM to 6:00 PM
    • Saturday: 9:00 AM to 4:00 PM
    • Sunday: Closed

    We understand that life gets busy, which is why we offer flexible scheduling throughout the week and Saturday availability to accommodate your schedule.

Scheduling Appointments

  • How do I schedule an appointment?

    Booking your appointment at Posh Medical is easy and convenient! You have several options:

  • Do I need a consultation before booking a treatment?

    For many of our treatments, yes—and we highly recommend it! Consultations allow us to assess your unique needs, discuss your goals, answer all your questions, and create a personalized treatment plan just for you. Services like injectables, body contouring treatments like CoolSculpting®, and advanced skincare procedures typically require an initial consultation. However, services like facials, waxing, and some spa treatments can often be booked directly. When you call to schedule, our team will let you know if a consultation is recommended for your desired treatment.

  • Are you accepting new patients?

    Absolutely! We’re always excited to welcome new members to the Posh family. Whether you’re new to medical aesthetics or simply new to our practice, we’re here to guide you through every step of your beauty journey with expert care and personalized attention.

First Visit Experience

  • What should I expect during my first visit?

    Your first visit to Posh Medical is designed to be welcoming, informative, and comfortable. From the moment you walk through our doors, you’ll experience what makes us different. Our private waiting lounge offers complimentary beverages including flavored sparkling water, coffee, tea, and hot chocolate while you relax in our spa-like setting.

    During your consultation or treatment, our expert team—led by Medical Director Amanda  Truitt and our experienced nurse injectors and aestheticians—will take time to listen to your concerns, thoroughly explain each step of any procedure, and ensure you feel completely comfortable and informed. We pride ourselves on education, so you’ll never feel rushed and always understand exactly what to expect. Many first-time visitors tell us they felt instantly at ease thanks to our compassionate, professional approach.

  • What should I bring to my first appointment?

    Please bring a valid ID and your payment method. If you’re coming for a specific treatment, we recommend arriving with clean skin (no makeup if possible for facial treatments) and wearing comfortable clothing. For certain treatments like CoolSculpting® or body services, you may want to wear loose, comfortable clothing. Our team will provide specific preparation instructions when you book your appointment.

Payment and Insurance

  • What forms of payment do you accept?

    We accept multiple convenient payment options including:

    • Cash
    • Credit and debit cards (Visa, Mastercard, American Express, Discover)
    • Apple Pay
    • Android Pay
    • CareCredit
    • Cherry

  • Do you accept insurance?

    Our medical spa services are considered elective aesthetic treatments and are not typically covered by insurance. We do not accept Medicare or Medicaid. However, we’re committed to making aesthetic care accessible and offer various payment options. We also frequently run special promotions and package pricing that provide excellent value—check our Specials page or ask our team about current offers when you visit!

Products and Services

  • What skincare products do you carry?

    We’re proud to offer an exceptional selection of medical-grade skincare products that you won’t find at typical retail stores. Our curated product lines include:

    • SkinMedica®: Advanced formulas for hyperpigmentation, acne, and aging signs
    • Alastin Skincare®: Featuring proprietary TriHex Technology® for skin rejuvenation
    • Face Reality Skincare: Specialized acne treatment products
    • Skinbetter Science®: Innovative formulas for sun damage and skin concerns
    • Nutrafol: Advanced hair restoration solutions

    All of our products can be purchased in-office, and many are available for convenient online ordering through our website. During your consultation or treatment, our knowledgeable team can recommend the perfect products for your specific skin type and concerns, and we’ll help you build an effective at-home skincare routine that enhances and maintains your professional treatment results.

  • Can I purchase products without having a treatment?

    Yes! While we love seeing you for treatments, you’re always welcome to visit us just to purchase skincare products. Our team is happy to provide product recommendations and help you select the best options for your skin. You can also browse and purchase many of our products online through our website at poshmedicalreno.com.

Our Team and Expertise

  • Who will be performing my treatments?

    You’ll be in expert hands at Posh Medical! Our team includes:

    • Medical Professionals: Medical Director and Nurse Practitioner Amanda Truitt provides all types of treatments at Posh, and Laci Lough, RN, provides all injectables and microneedling needs. Both offer complimentary consultations.
    • Skilled Aestheticians: Specialized in advanced skincare treatments and facials
    • Permanent Makeup Artists: Including Suzette Bennet, who specializes in natural-looking enhancements
    • Professional Support Staff: Our friendly front desk team, led by Customer Service Manager Lauren DiMaggio, ensures your experience is seamless from booking to checkout

    We’re led by owner Mary Petrilena and General Manager Kat Mortlock, who have spent three decades perfecting our brand and building a team that represents the highest standards of expertise and care in aesthetic medicine.

  • What makes Posh Medical different from other medical spas?

    At Posh Medical, customer service is at the top of our minds. We’ve spent 30 years perfecting our brand and creating an experience that goes beyond just treatments. Education is the cornerstone of our success—we stay connected to the latest innovations in our field and are genuinely inspired by conversations with real people like you.

    Our facility reflects our commitment to excellence: we employ a full-time property manager to ensure the highest standards of cleanliness, we’ve created spa-like treatment spaces with thoughtful amenities (like our tranquil shampoo suite with soft music and dim lighting), and we offer private treatment rooms equipped with Netflix for your comfort. We’re not just providing services; we’re building lasting relationships with every member of the Posh family.

Additional Information

  • Do you offer package deals or membership programs?

    Yes! We frequently offer package pricing for treatment series, which provides better value and helps you achieve optimal results. For example, many of our treatments like microneedling, chemical peels, and CoolSculpting® deliver best results through a series of sessions, and we offer package pricing that makes this more affordable. We also run regular special promotions throughout the year. Visit our Specials page or ask our team during your visit to learn about current offers!

  • What is your cancellation policy?

    We value your time and ask that you value our team’s time as well. If you need to reschedule or cancel an appointment, please contact us as soon as possible so we can offer that time to another patient. We understand that life happens and emergencies occur, and our friendly team is always happy to work with you to find a new appointment time that fits your schedule. When you book your appointment, our team will review our cancellation policy with you.

  • Can I bring someone with me to my appointment?

    Of course! You’re welcome to bring a friend or family member to your appointment. Our comfortable waiting lounge provides a relaxing space for guests with complimentary beverages and amenities. For consultation appointments, having a trusted person with you can be helpful as you discuss treatment options and make decisions.

  • Ready to experience the Posh difference?

    Contact us today to schedule your appointment or consultation:

    We can’t wait to welcome you to the Posh family and help you look and feel your absolute best!